Frequently asked questions
Everything you want to know before you start.
Question not listed? Email [email protected] and one of the founders will answer.
Recording and consent
In the Netherlands you may record a call you take part in yourself. It is up to you as the user to let the other person know that you are having the call transcribed. Stricter rules can apply to calls outside the Netherlands. Complying with privacy law is your own responsibility.
Ajora plays a beep when recording starts, and the other person hears it too. That signal does not replace telling them: say at the start of the call that you are recording it and having it transcribed.
Yes. In the app, pick In-person recording under Capture and press start. You get the same debrief as you would from a phone call. Here too, tell the others that you are having the conversation transcribed.
Yes. Outgoing calls go through the Ajora app, incoming calls run through your call forwarding to your Ajora number. So you need the Ajora app for that too. In both cases you do nothing during the call.
Ajora works with Dutch and English, among other languages. Not sure about a specific language? Get in touch with support.
Privacy and data
No. Your transcripts are encrypted with a key that belongs to your account alone. We cannot read them.
Your transcripts and summaries sit on servers in Germany. To turn audio into text we use a processor in the United States, under a data processing agreement and the EU-US Data Privacy Framework; the audio is deleted afterwards. Your calls are never used to train AI models.
Your key is destroyed first, which makes your transcripts inaccessible straight away. We then erase your data from our systems within 30 days and from backups within 90 days.
Subscription and call minutes
Individual costs 15.99 euros per month. Pay for a year up front and it is 12.80 euros per month, so 153.60 euros per year. That includes 600 call minutes per month. Teams pay 19 euros per user per month, or 15.20 euros per user per month on a yearly plan, so 182.40 euros per user per year. Teams start from three users.
You buy extra bundles from the website. You can top up at any time.
The monthly plan can be cancelled every month. If you are not happy, there is a money-back guarantee for the first seven days.
Another question about privacy?
Ask it through the contact page. You will get an answer from a founder.
Ready to upgrade your phone calls?
Your account first, then the app
You set up your account and subscription here on the site. Then you download the app from the App Store or Google Play and log in with the same details.