Frequently asked questions
Everything you want to know before you start.
Question not listed? Email info@ajora.io and one of the founders will answer.
Recording and consent
In the Netherlands, recording a conversation you take part in is not a criminal offence. If you use Ajora for work, however, you are processing the other person's personal data, and the GDPR applies. So let the other person know at the start of the call that you are having it recorded, and ask if that's okay. The recording is deleted automatically after transcription, within 24 hours at the latest. Transcripts and summaries are stored encrypted in Germany. Calls outside the Netherlands may be subject to stricter rules.
You do. There is no beep or spoken notice, so the other person does not notice anything by themselves. Say at the start of the call that you are recording it and having it transcribed.
Yes. In the app, pick In-person recording under Capture and press start. You get the same debrief as you would from a phone call. Here too, tell the others that you are having the conversation transcribed.
Yes. Outgoing calls go through the Ajora app, incoming calls run through your call forwarding to your Ajora number. So you need the Ajora app for that too. In both cases you do nothing during the call.
Ajora works with Dutch and English, among other languages. Not sure about a specific language? Get in touch with support.
Privacy and data
No. Your transcripts are encrypted with a key that belongs to your account alone. We cannot read them.
Your transcripts and summaries are stored encrypted on servers in Germany (Hetzner). Calls run through Twilio (United States). To turn audio into text we use ElevenLabs (United States) or Reson8 (the Netherlands). Transfers to the United States fall under a data processing agreement and the EU-US Data Privacy Framework. The recording is deleted automatically after transcription, within 24 hours at the latest. Your calls are never used to train AI models.
Your account, calls and transcripts are deleted from our systems immediately. They may remain in our encrypted backups for up to 90 days, after which they are gone everywhere.
Subscription and call minutes
Individual costs 19 euros per month. Pay for a year up front and it is 15 euros per month, so 180 euros per year. That includes 600 call minutes per month. Teams pay 28 euros per user per month, or 22 euros per user per month on a yearly plan, so 264 euros per user per year. Teams start from three users.
Yes. You can try Ajora free for 7 days, with 60 call minutes. You do not need to enter any payment details. Each account can start one trial. The trial is for individual accounts. If you want to use Ajora with a team, get in touch with us.
The trial ends by itself and nothing is charged. If you want to keep going, you pick a plan yourself. After your first payment you have a 14-day money-back guarantee.
You buy extra bundles from the website. You can top up at any time.
The monthly plan can be cancelled every month. After your first payment you have a 14-day money-back guarantee, so if you are not happy you get your money back. If you paid through Apple, the refund runs through Apple.
Yes. On a paid plan you create an API key or a webhook in the dashboard under Settings → Developer. As soon as a debrief is ready, we send the summary, action items and decisions to your own system, for example through Zapier or Make. On Teams, an admin sets this up for the whole team. The integration is not available during the free trial. If you work with Apollo, there is a ready-made integration you switch on without code under Settings → Integrations. The documentation is at debrief.ajora.io/docs/developer.
Yes, with the Ajora MCP server. You connect your account in Claude or ChatGPT with the link from Settings → Integrations and sign in to Ajora. After that you can ask things like "what did I agree with Peter this week?" and the AI looks up the answer in your own calls and debriefs. The connection is read-only, and transcripts are only included if you switch that on yourself. It needs a paid plan.
Another question about privacy?
Ask it through the contact page. You will get an answer from a founder.
Ready to upgrade your phone calls?
Create your account and try free for 7 days
On iPhone you create your account and arrange your subscription inside the app. On Android you do that here on the site and then log in to the app with the same details.